Do I need to make a reservation?
These trips are very popular and they do fill up, so advance reservations are needed. Some of the departures sell out weeks or even months in advance! We never overbook and there is always seating for everyone.
What time should I arrive?
Boarding time is 15 minutes prior to departure, but we recommend that you check in at our ticket office at least 30 minutes prior to departure to pick up your boarding passes. Seating is not pre-assigned and seats are selected on a first-come, first-served basis. If you have a preference for a specific seat or certain area on the boat, then we suggest that you get in line early. We run on schedule so if you arrive even a few minutes past departure time you will miss your boat.
Can I be on the same boat as my friends?
There are several boats involved so if you want to be on the same boat as someone else who made a reservation, make sure you select the same boat as them when you purchase your tickets online, or mention this to us if you reserve by phone. Note: A reservation will never have the members of the reservation split onto different boats, so if for example you made one reservation for a group of six people, those six will always be on the same boat.
What kind of drinks and food do you have on the boat?
We offer cocktails, beer, wine, soda, water, and coffee, along with snacks such as chips, crackers, and cookies on our Charlotte Lady and Helen M boats. There is no food service available on our 35′ Private Cabin Cruiser.
What should I wear?
This is Florida, but you’re going out on a boat at night in December. Dress warm if it’s chilly.
Can I bring alcohol on the boat?
Alcoholic beverages cannot be brought on the Helen M and Charlotte Lady tour boats, but can be brought on the Private 35′ Cabin Cruiser boat. There are full bars with drinks available for purchase on the Helen M and Charlotte Lady.
Are there bathrooms on the boats?
All of the boats we use for our Christmas Light Canal Cruises have bathrooms.
Do the large tour boats see the same Christmas lights as the smaller private boat?
Yes, all the boats see the same lights on the same canals. The boats do vary which boat visits which canal first so they don’t all wind up in a traffic jam, but they all see all the same canals on each trip.
Will all the Lights be up by December 1? Will they all still be up by December 31?
Probably not. This is not a commercial display, we are viewing displays at dozens and dozens of private residences. Some people put their displays up later in the month and some take them down before the end of the month, but most are in place for most of the month.
Do I need to advise you I have a wheelchair or walker?
Please call us before you make a reservation to discuss your special mobility requirements. We want to properly prepare for your arrival and ensure a smooth boarding process.
Do you offer pre-boarding assistance?
Pre-boarding is available for those who move slowly or need extra assistance. If you or someone in your party needs pre-boarding, notify the ticket office when you check in for your trip. We can’t pre-board an entire party, but one person from the group can accompany the person being pre-boarded.
What is your cancellation policy?
We understand that things happen and that people’s plans change, so we are happy to accommodate changes to reservations whenever we can do so. We require notice of cancellations at least 24 hours prior to departure to issue refunds. Sorry, but there are no exceptions to this.
Can I bring my dog?
How far are you from?
Englewood: 45 minutes
Sarasota: 1 hr to 1 hr 15 minutes
Venice: 45 minutes
Ft. Myers: 40 minutes to 1 hour
Do I have to wear closed toe shoes on the boat?
Closed toe shoes are recommended for your safety, however we will not prevent you from coming on board if you are wearing something else. High heeled shoes are not permitted onboard.
Can I smoke on the boat?
Smoking (including e-cigs) is not permitted on board.
Where do I park?
All parking at Fishermen’s Village is free of charge. You may park in any available space.
What address do I use for my GPS?
If you have additional questions, please call us at 941-639-0969.